RSL & Services Clubs

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Beer line cleaning best practice - what

Beer line cleaning best practice - what's best?



How well do current beer line cleaning best practices stack up? Are these best practices due for review? Every publican knows that a clean beer system, with proper procedures in place, is a requirement to serve great beer. The general thinking is a weekly or fortnightly line clean is the only way to go, and these ‘best practices’ have been drummed in to the minds of cellar managers everywhere for decades. But just how well do these practices stack up? With preventative technologies and new ways to maintain your beer system, is a change of best practice needed?

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Trekking Kokoda to raise funds for Mental Health Awareness

Trekking Kokoda to raise funds for Mental Health Awareness



Having been an employee of Club Plus for nearly 6 years and being fortunate enough to be involved with clubs across the state that have supported so many great causes, I have reflected on what ways I could make a contribution. The synergies between what Club Plus offers with income protection to staff, the fantastic work clubs do for those less fortunate, my resolve to play some part and the relentless work and contribution our ADF personnel make has led me to take on what is said to be a massive mental and physical challenge, The Kokoda Trek. Through the RSL & Services Clubs Association's Kokoda Youth Leadership Challenge, I will head off to Kokoda and spend 10 days experiencing a small part of what our diggers lived through for nearly 4 months in 1942 at a cost of over 2,000 Australian lives and more than 3,000 injured.

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ST MARYS RUGBY LEAGUE CLUB WINS BIG WITH MAXIMILLION$

ST MARYS RUGBY LEAGUE CLUB WINS BIG WITH MAXIMILLION$



On April 25th, 2019, a lucky punter at St Mary Rugby League Club celebrated big by winning the MAXIMILLION$ jackpot. The regular member of the club won close to $930,000 making them the second jackpot winner in the new Statewide Link Jackpot, MAXIMILLION$. Being Anzac Day, more patrons than normal were in the club to share the excitement of the huge win. “It was such a thrill to experience the second jackpot win, this time at our venue. It created a lot of excitement, not just with our staff, but other members in the club. This is the jackpot the industry has been waiting for. Congratulations to everyone at MAX on a great achievement,” said Stewart Graham, Chief Operating Officer of St Mary Rugby League Club.

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Clubs excel at Community Engagement, need to work on purpose and threats

Clubs excel at Community Engagement, need to work on purpose and threats



It’s clear from the National Conference that community engagement is already a strength for many clubs. More than a strong point, it’s being leveraged as a competitive advantage. A driving motive for community engagement should be the idea of social licence to operate. That’s the informal “license” granted to an organisation by various stakeholders who may be affected by the organisation’s activities. As argued in my presentation to the conference, community engagement is a necessity if you are to maintain your club’s social licence to operate. And to engage your community most effectively, it should be done by conveying your club’s core purpose. Whether your strength is in veterans’ welfare, a central hub for community groups, a cherished asset for older community members or all of these things. Whatever your core purpose, know it, sharpen it and live by it.

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Parramatta’s new purpose-built hospitality venue



Parramatta in Sydney’s western suburbs boasts the second largest economy in NSW and the City of Parramatta is fast becoming Sydney’s alternative CBD. An increasing number of businesses, students and residents are choosing to settle in the suburb and the forecast population is set to rise over the next 20 years by 150 percent. To the people currently residing in Parramatta this comes as no surprise, they have known for a while that Parramatta is a great place to live, work, and play. One Club ensuring that it remains not just relevant, but an integral part of this future growth is Parramatta RSL. Following the amalgamation with Castle Hill RSL in 2008, a long-term strategic plan was developed for the current club site and it was decided the best option was to demolish and rebuild the old facility, replacing it with a purpose-built hospitality and leisure venue, one that would service the needs of the membership and wider community.

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Mandatory Licensee & Advanced Licensee Training Courses Now available through Barringtons

Mandatory Licensee & Advanced Licensee Training Courses Now available through Barringtons



On 1 September 2018, the NSW Liquor Regulation 2008 was replaced with the NSW Liquor Regulation 2018. This legislative change means that the club industry is required to obtain mandatory licensee training through Liquor & Gaming NSW approved courses. The Licensee and Advanced Licensee training courses are for licensees, approved managers and club secretaries, so they are better prepared for the challenges of operating a venue, while ensuring a vibrant and safe hospitality environment. Advanced Licensee training is an additional course for those who may operate a business in a higher risk environment, such as venues authorised to trade after midnight.

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Ingleburn RSL’s striking new look gets a big thumbs-up

Ingleburn RSL’s striking new look gets a big thumbs-up



Ingleburn RSL’s $1.5 million upgrade has been unveiled and members have given the refurbishments a big tick. The club now boasts a completely refurbished Restaurant and Café along with revamps to the bar and front foyer. The new décor also includes new carpet and tiling, improved lighting, furnishings and colour schemes as part of the fitout. Club CEO, Glenn Cushion said the club was excited to offer members and visitors contemporary, fresh facilities that create a family-friendly and relaxed environment.

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ONE MILLION REASONS TO GET ONBOARD WITH MAXIMILLION$!

ONE MILLION REASONS TO GET ONBOARD WITH MAXIMILLION$!



Last week saw the launch of the long-awaited Statewide Linked Jackpot, MAXIMILLION$. Released by the MAXjackpots team from the Gaming Services division of Tabcorp, MAXIMILLION$ provides clubs in New South Wales (NSW), the opportunity to participate in a mystery jackpot link offering a top jackpot prize of between $900,000 and $1 MILLION! There are a million reasons to get onboard with MAXIMILLION$, the main reason being it’s the biggest of its kind for NSW Clubs!

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Windsor RSL increases visitation by 30% with IGT

Windsor RSL increases visitation by 30% with IGT



IGT’s latest Service Window functionality is proving its value at Windsor RSL, with customer visitation up 30%+ and carded theoretical net up over 50%. Recognised as an innovative NSW club with strong performance – the Club always looks for proactive ways to grow its business, while providing patrons with the best experience across its 176 EGMs. “We wanted to be one of the first to upgrade to Service Window and take advantage of its premium loyalty tools – in particular, Point Explosion. These tools enable us to drive visitation by delivering a premium experience to our players - giving us a clear advantage over our competitors. We can now offer a clear point of difference with unique promotional offerings that reward our players,” said Chris Whiteley, Operations Manager, Windsor RSL.

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Transforming DVA: Mobile service centre, agent pilots roll out

Transforming DVA: Mobile service centre, agent pilots roll out



As part of DVA’s transformation, we are working with the Department of Human Services (DHS) to test service delivery enhancements to the veteran community through a series of pilots. This pilot uses DHS Mobile Service Centres (MSCs) to provide additional information points for veterans and their families, as featured in the Autumn 2018 edition of Vetaffairs (Vol. 34 No.1). The MSCs are 'offices on wheels' that regularly travel to rural and regional locations throughout Australia. The DHS staff on board the MSCs have been trained by DVA and can provide information about DVA services as well as assisted access to online services. The DHS MSC pilot has been underway since 1 March 2018 and has been well received by the veterans and their families who have used the service. The pilot has recently been extended until 30 June 2019, which means this DVA service will be available at additional sites.

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