RSL & Services Clubs Association

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Operation Dawes: Tathra, NSW

Operation Dawes: Tathra, NSW



On the 21 March 2018, Team Rubicon Australia launched its second domestic operation in response to bushfires that occurred in and around the NSW coastal town of Tathra. The fires destroyed over 70 homes and damaged hundreds of others. The purpose of Operation Dawes, named after the 55 William Dawes - a US Liberty Ship sunk by a Japanese submarine off the coast of Tathra in 1942, was to provide disaster relief and recovery assistance to vulnerable elements of the local population. Over a three-week period 83 of our 'Grey shirts' worked to deliver a broad range of assistance when and where it was needed most. We logged over 5300 volunteer hours completing 123 requests for assistance, some of which took up to four days to complete.

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In it for the long run

In it for the long run



Club Plus Super’s Balanced fund has been rated as one of the best performing superannuation funds in Australia under the prestigious Canstar rating for 2017.1 Canstar compares personal super products for over 60 funds. The strong result comes after Club Plus Super’s MySuper fund was also rated in the country’s top-five for 2017 by agencies SuperRatings2 and Chant West.3 Club Plus Super CEO Stefan Strano said it was important not to place too much emphasis on a one-year number. From his point of view, the most important goal for superannuation funds was to deliver great outcomes for members over the long term and a strength of Club Plus Super is our ability to provide a very personalised level of support and advice when required.

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tic technologies is now integrating with Club membership systems: IGT, eBET and Aristocrat

tic technologies is now integrating with Club membership systems: IGT, eBET and Aristocrat



You don’t want your staff wasting time, manually updating member contact details or manually doing member renewals. Increase efficiencies within your Club and allow tic technologies to provide you with an online: ‘Member Only area’ – which can be integrated with your current web site. Having your own ‘Online Member Only area’, allows your members to: * Renew membership online on any desktop, laptop, all smart hand held devices * View their loyalty points in real time – 24/7 * Opt in and Out of Gaming Information * Update their own contact details and it be automatically updated within your system * Provide you with preferences as to whether they want print or electronic Annual Reports * Subscribe to e-updates on their preferred: ‘entertainment; food and beverage offers’ * Potential Redemption of their loyalty points for Club offerings. Data is automatically updated with your membership system, allowing your staff to do ‘other things’.

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It’s All About What’s Inside

It’s All About What’s Inside



This year at the Australasian Hospitality and Gaming Expo, we invite you to join us on the Aristocrat stand as we demonstrate “it’s all about what’s inside.” As you step onto the Aristocrat stand, immerse yourself in every element, every innovation and everything we have. Experience our commitment and passion for every aspect of what sets our gaming experience, future forward planning and customer commitment apart. From the inspired artists at our design studios to the technical expertise of our mechanical engineers, our core value of passion drives everything we do. Our goal is to give you more of what works for you and your customers including our leading-edge cabinets to transform your floor and diverse portfolio that illustrates both choice and flexibility for your venue. Investing in every element of the gaming experience is essential in driving player engagement, innovation and performance. Our hardware and software solutions require collaboration from our industry top talent to combine every element of our products including math, art, scripts, systems modules and music. As you step onto our stand, you will notice Aristocrat’s commitment to breadth and depth in product portfolio. Our diverse portfolio offers content category support across all cabinets to ensure you have the best performing products on your floor at all times.

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 Banktech – Bringing the ATM into the digital age

Banktech – Bringing the ATM into the digital age



The ATM is one of the greatest innovations of the 20th Century and Banktech is looking to re-invent it for the new century. Having an ATM dispense cash to their patrons will remain a core service for any pub or club however with more services being moved to smart phones it is time to re-invent the ATM. Banktech, the owner of the CashConnect ATM Network has launched its revolutionary CashConnect ATMPlus, a new terminal that combines traditional ATM services with the functionality of a kiosk. Pubs and Clubs have focused strongly on security over recent years and with the potential closure of bank branches, post offices and newsagencies as well as the removal of bank ATMs, the Pubs and Clubs are well positioned to play a much greater role in delivering payment and other financial services.

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"The behaviour of every leader is always a choice"

"The behaviour of every leader is always a choice"



Great teams are fundamental to the success and appeal of venues/organisations of this adage there can be no challenge. Importantly, central to great teams are inspirational leaders. In many ways the team is a reflection of the mindset of the leader, motivated and enthused to work together in fulfilling the organisation’s vision. In the highly competitive quest for “top tier” leaders organisations are often challenged to search for an nurture the latent talent within the existing team profile. Since 1994, as CEO & Founder of OOPS, I have had the rewarding experience of partnering with organisations in the hospitality industry in training and coaching hundreds of staff, witnessing their development as motivational leaders with consequential positive influence on team dynamics and organisational performance.

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Getting the Board and CEO gender diversity conversation to stick

Getting the Board and CEO gender diversity conversation to stick



When the history of women’s sport in Australia is being written a decade or more from now, 2017 will be remembered as a pivotal year – women in AFL, the Matildas, Women’s Rugby Sevens, Southern Stars. Changes to the sporting landscape have been bubbling under the surface for decades. Manifesting change took dedicated effort and planning. There was a tipping point where the efforts behind the scenes as well as government programs finally spilled over into participation, fans, and broadcasting success. This is where the diversity conversation gets stuck for the NSW Club Industry.

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CLUBCO – Helping customers save more in one place

CLUBCO – Helping customers save more in one place



From humble beginnings in July 2015, ClubCo has grown to provide an efficient and cost effective end-to-end buying solution for the hospitality industry. Launching with a limited number of paper products and private label wines, ClubCo has grown to over 180 products, only making additions to its portfolio based on the needs of clubs. In the early days, ClubCo recognised servicing clubs with cost effective freight delivery within and outside the Sydney metro area, as a priority. In mid 2017, ClubCo introduced a second warehouse located in Wagga Wagga, specifically to service Southern NSW ensuring clubs were not only benefiting from great pricing but also receiving their orders within 48 hours.

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The most satisfied milk customers in Australia

The most satisfied milk customers in Australia



THE 2017 CANSTAR BLUE AWARD FOR MOST SATISFIED CUSTOMERS WON BY NORCO FOR FRESH MILK Australians love their milk. And this year they love Norco fresh Milk best of all. It’s official. NORCO is one of Australia’s last remaining dairy co-operatives and its locally produced NORCO Fresh Milk took out the 2017 CANSTAR BLUE award for most satisfied customers. The fresh milk market is one of the most highly competitive categories due to the immense spend on purchasing milk for personal health, children’s development and general family consumption. So when Australian consumers score NORCO with a 5 star rating for overall satisfaction, the highest score achievable, NORCO wants to recognise the farmers and local factory workers that bring this high quality product into your kitchen every day. Norco Fresh Milk also scored exceptionally well on taste, freshness, value for money and packaging design.

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Club Plus Super looking to appoint two NEW Executive positions to leadership team!

Club Plus Super looking to appoint two NEW Executive positions to leadership team!



Industry superannuation fund, Club Plus Super, is recruiting for two new executive positions, Head of Business Operations and Head of Partnerships and Growth. Both roles are in the Fund’s Leadership Team, reporting to the newly appointed Chief Executive Officer, Stefan Strano. “It is an exciting time for Club Plus Super as we look to add two new senior members to our team to help further strengthen what we can offer our existing members, and continue to seek opportunities to further grow through new partnerships and strategic initiatives,” said Stefan Strano. The Head of Business Operations will direct and oversee all of Club Plus Super’s operational and financial management aspects, establishing close partnerships with key outsourced service providers that will deliver high quality products and services to members and employers. The Head of Partnerships and Growth will work to position Club Plus Super as the superannuation fund of choice for our employers and further broaden the Fund’s membership by establishing new growth opportunities.

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